Thank you for purchasing xmWiredTV products. All new xmWiredTV products come with a one-year limited warranty against defects in materials and workmanship from the original date of purchase from xmWiredTV, LLC (together refers authorized distributors, resellers and to XmWiredTVs'' customers and their authorized resellers).
All xmWiredTV products sold as "refurbished", "reconditioned", or "factory renewed" are covered by a 90 day limited warranty against defects in materials and workmanship from the original date of purchase from an authorized agent.
All xmWiredTV products purchased from unauthorized resellers or on Amazon, eBay or other internet sites for less than $299 may purchase an Extended Warranty for $99, if purchased within 30 days of purchase with proof of purchase, otherwise manufactures warranty is void.
One of the "KEY Benefits" of purchasing your streaming media box from xmWiredTV is the support and warranty you receive.
All xmWiredTV streaming media players come with lifetime access to our Customer Facebook Group.
1. Limited Warranty Conditions
The limited warranty is provided to the original owner only and is not transferable. Proof of purchase will be required for any limited warranty on xmWiredTV products. xmWiredTV warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product:
(i) which has been repaired or altered unless done or approved by xmWiredTV or xmWiredTV’s authorized distributors,
(ii) which has not been maintained in accordance with any operating or handling instructions provided by xmWiredTV or xmWiredTV’s authorized distributors,
(iii) which has been altered or damaged by accident;
(iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or
(v) which has been used other than in accordance with the product operating and handling instructions.
2. Limited Warranty Coverage
Within a period of time identified below from the date of purchase, if xmWiredTV receives notice of defect (from xmWiredTV’s customers) in any xmWiredTV product which is covered by xmWiredTV ''s warranty, xmWiredTV shall either repair or replace the defective product, at xmWiredTV ''s option. xmWiredTV shall have no obligation to repair or replace until the customer returns the defective product to xmWiredTV’s customer service center according to the Warranty Procedure in below. Accessories outside of the console, such as but not limited to remote control, batteries, earphones, any cables and AC adapter will only carry a 90-day warranty from the original date of purchase. For software products, xmWiredTV ''s limited warranty applies only to a failure to execute programming instructions. xmWiredTV does not warrant that the operation of any product will be interrupted or error free.
3. Warranty Procedure
For the duration of the warranty period, xmWiredTV will replace or repair defective products. If a product is suspected of being defective, customer should first submit a support ticket via xmWiredTV.com customer support center.
Upon determination product is eligible for manufactures warranty repair, customer must ship product back to address provided with the "Warranty Number" provided by support staff at customers expense via USPS, UPS or Fedex.
4. Limitation of Warranty
Neither xmWiredTV or its third party affiliates, distributors, resellers or suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to the xmWiredTV, LLC products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
5. Limitation of Liability
Except for the limited obligations specifically set forth in this warranty statement, in no event shall xmWiredTV,LLC or its third party affiliates, distributors, resellers or suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibilities of such damages